Dima T.

This "company" operates out of a hotel lobby, and uses a hotel shuttle to get you to and from the airport. The shuttle runs only every 30 minutes, but they won't tell you that when you book your reservation. They also won't tell you, that they don't have an employee at the desk all the time.

Our flight was to leave at 6am, which is quite early, so we have called and exchanged some emails with FlightCar to make sure they would be able to accommodate us, and have been repeatedly assured, it would not be a problem. They advised that we come over about 2.5 hours before the flight, so that they have enough time to get us to the airport. Kinda a bummer, having to wake up 30 minutes earlier than we would have to if we dealt with a normal company, but ok, I guess, it's free after all...

So, we should up at the hotel at 3:30, as FlightCar staff told us to... and find no one at the desk. There is a little piece of paper, saying to call a phone number if nobody is at the desk. I call, and get a voice mail. I ask at the hotel front desk, and they tell me, that FlightCar opens at 4. And don't believe them: how can it be, if I have an email from them telling me to come at 3:30? I call again, still no answer.

A girl named Lovely De Los Santos shows up at about 4:05, five minutes after the shuttle left, and informs us that the next shuttle is... in 25 minutes. This does not work, because our flight is at 6, it's an international flight, and checking will close by the time we get to the airport. We have already spent more than half an hour waiting for her at the desk, what can FlightCar do to fix this? She informs us that FlightCar cannot do anything. Apparently, it is not her fault, that we were told she'd be here at 3:30, she does not know who told us that (the guy's name was Billy), and thinks he just does not know what he was talking about. She can't drop us off at the airport because she is not allowed to leave the desk. Apparently, five minutes ago it was fine for the desk to be empty, but not anymore. Maybe we can get an Uber (an pay for it ourselves)? We can't, because it is 4 in the morning, and there are 6 of us, and 8 bags.

I insist to speak to a supervisor, but she refuses to give me his phone number. After some argument, she calls someone she claims to be a supervisor, speaks to that person for a while, refusing to give me the phone, and then hangs up, and says that supervisor said there was nothing they could do. I ask for the supervisor's name, and she refuses to give it to me.

I ask for her name, and she says it's Lovely, and refuses to give me her last name, because "it's personal information" (how I know that here last name is De Los Santos will become clear below).

So, we leave in a hurry, and park at Thrifty, pay close to $200 for it, and barely make the flight.
I send an email to Billy (the guy I spoke to about reservation, and who confirmed several times it would not be a problem), and explain a situation to him. He responds, and says FlightCar would reimburse our parking expense (as it should... though nothing about compensating our troubles having to waste an hour of time, and almost miss the plane). I send him the receipt... no reply so far. I have informed him, that this is to be considered their official "demand notice", and, unless I get a response within 30 days, I am going to sue them for triple the amount. And I will.

Now, back to Lovely (De Los Santos). When we get off the plane in Jamaica, there is an email from her (the last name is in the "fom" line), saying that she thinks that she left her (FlightCar's) iPad in our car. Imagine that. Not only she lost a customer today, but also an iPad. Some professional staff they employ here. Luckily, there is no iPad in the car (I have no idea where she lost it, but having seen and spoken to her, it could be literally anywhere). "Luckily", because, if I did have it, I would have been faced with a moral dilemma now: return it immediately, since it's someone else's property, or hold on to it until I get a refund for my parking expense.

This is my second time trying to deal with this company, and the overall impression is kinda as if I was trying to leave my car with a 16-year-old kid at my neighbor's, not an actual reputable business, employing competent professionals.

Really, if you can afford a couple hundred bucks (much less with a coupon and advanced reservation) for a week of parking, do that, and go with a real actual business, like Thrifty or PreFlight Parking (both are really good and professional), not with this bunch of amateurs trying to make a buck on your car, it's simply not worth the trouble.

And, if you are still not convinced this is a bad idea, look at it this way. Would you leave the keys to your car with a stranger? Well, this is worth: a stranger, you know nothing about, may actually turn out to be ok... Get it?