Dianne K.

Items look great! Codes for discounts were inconsistent. Live chat rep., Christine was not well informed on what to do. She was ready to just send me a code via email that I did not receive and not process the order when I was wanting to place the order.

I called this service to unplug the pipes in my kitchen sink.
Although very nice, the first thing the plumber said to me when he opened up the cabinet below my sink, was, "This is not legal. There is no c trap." He explained what a c trap was and I told him that when this house was built it was inspected and passed and there had been no smell. He then said that maybe the trap was built in the foundation and that most houses were built that way.
He used a snake cleared out the pipes and verified that the trap, indeed was in the foundation and all was fine. Yet, the questions I asked him regarding why the pipes got clogged from the beginning, I am not sure he gave me accurate information, so that is why I cannot rate the experience high. When he gives me misinformation and scared me as a client, that made me not feel that anything he said or did was accurate.If someone would call me who is a plumber to answer my questions or come out again to see what was done, I would appreciate that. Until then, I am hesitant to recommend this company.