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Diana M.

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Experience: Travel

Member since December 2019

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1 Review by Diana

12/3/19
I booked a flight last september and had to cancel them because i had an emergency surgery,i have to cancel from the airline where they booked my flight and they told me that they will make it as a voucher but i called to use them and they told me that they already re imbursed it to the travel agency which is travelgenio and never heard from this travel agency anymore i have emailed them and no response fron their costumer service...so sad that i really saved to pay for this trip and this is what happened
travelgeniot
Travelgenio T. – Travelgenio Rep
Thank you for contacting us Diana. Please send us an e-mail to customer.service@travelgenio.com with your reference and the changes you want to make (cancellation, refund, query) and one of our agents will get back to you as soon as possible to let you know whether they are viable. Thank you

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