Diana M.

AVOID, AVOID, AVOID!
Do yourself a favor and read all the negative comments before booking with these SCAMMERS! You will see how many cases of fraud there are.
I booked a holiday for New York on
The 15th of September. I paid the booking fee, almost 200£. A few hours later I found out it will take a few months to sort my Visa out so I contacted them to cancel the holiday. They said they will only cancel my booking if I pay more than 900£ for flights I'm never going to use and that are booked more than 3 months from now.
Before I booked the holiday, my husband called them to ask details about the booking fee, if it is refundable or not and what money do we lose in case of cancellation. The person he spoke to said that we lose the deposit, never mentioned that we have to pay for the flights in full.
When we received confirmation for the booking, not once was it mentioned that payment of the deposit means we agree to pay for the flights in full in case of cancellation.
They are lying and twisting words in their favor although nowhere in their terms and conditions is it ever mentioned that payment of the booking fee means acceptance of payment of flights in case of cancellation.
Since then I've been in contact with them several times regarding the cancellation of my holiday. They kept refusing to cancel and insisted I have to pay the flights although they haven't actually gave me any proof to why I have to do that. They also completely ignored everything I said.
I refused every time.
I've send two complaints and in two months I never heard back from them and now they have my information to a credit company? So I can be bullied out of my money.
This is how they operate, by lying, deceiving, giving false information and now bullying.
Avoid at all cost!