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Scheduled an appliance repair through my home warranty.
Day of the service Sears canceled and then lied to me that my warranty canceled it (I verified with my home warranty when appointment was set up, the day of the service and after the cancelation, which my home warranty did NOT cancel, and it still shows active in their system). To top off this horrible customer service call, they then tried to convince me to use their services independently of my home warranty and said they could get me another appointment today.Like I would seriously consider paying out of pocket costs and using their disreputable service.
Shady, scammy and I would NOT recommend at all.
First time customer. I was leery of purchasing gift cards on-line and was reassured by the 100 day money back guarantee. When it turned out there was an issue with two of the five gift cards i purchased, I received a phone call notifying me of this and was offered several options for resolution.
RJ and Forrest Excellent customer service and follow-up. I appreciate being able to call and have a real person answer the phone - highly unusual for an internet company.
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This company has not taken care of my washer. I had to pay in advance for the entire service....
Don't buy this service. They do not have a way to communicate with customers and it's really...
We want to sincerely apologize for the recent service experience you had with us that fell short of your expectations. We genuinely appreciate your feedback as it helps us identify areas for improvement. We are actively working on improving our service to ensure this doesn't happen in the future.