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Destiny B.

Contributor Level

Total Points
85

1 Review by Destiny

  • DHgate

1/3/16

I brought three dress all in different sizes and receive them all in the same size (they looked nothing like the picture they looked horrible aND smelled so bad)we had to go and buy new dresses for the wedding we were in. And i wrote to complain and was suppose to be refunded 297.30 and it's been 7 months and still haven't re anything I wrote the seller they haven't responded, I messaged customers service and they stopped responding. This is the kind of business they run I call the customer service and I'm holding for over 2 hours and when I finally get a hold of some one I hear feeling laughing and talking in the back round. (How many people answer the phones.) and I'll that time I'm in the phone waiting to finally talk to some one. For them to say they have to wait to hear back from the seller if it's okay to refund me the money. When iv call three time about this and ever time they say they haven't heard from the seller so they can't do anything about it and it not like I call every night it's like a week apart. This is Ridiculous I will never oder from here again. You can't seem to get a hold of anyone to help you. And the higher up people don't do anything either! (I have still yet to receive my refund. I called back in June for and it's now January!)

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Joy Y. – DHgate Rep

Hi Destiny B.!

We understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

You can contact us here: http://www.dhgate.com/contact/contactUs.do

Riane
Dhgate

Destiny Has Earned 5 Votes

Destiny B.'s review of DHgate earned 5 Very Helpful votes

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