We have a terrible experience with trustpilot. Our clients keep posting 5 star reviews by our clients who have been invited through a campaign sent from trustpilot! These 5 star reviews are marked as suspicious and deleted although we and our clients have sent them proofs of payments! There are 4 1 star reviews on our website, from people who clearly state that they have never been our clients. These reviews are there for years! We signed up as a company with the standard subscription of 3,500 a year. Until we paid they were calling us and responding right away. After we paid nobody cares. We posted a 1 star review about trustpilot and guess what... it was deleted within 5 minutes as suspicious! Avoid them.
Hi Despina,
I found your booking and I confirm the apartment was only booked for 2 persons. I will contact the hotel again about a solution and inform you as soon as I spoke to them via phone or email.
REgards
Maria
Booking.com Customer Service Team