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I bought last year (2022) a fairly expensive program from this company called NitroPro PDF.
After I bought the program my previous laptop crashed badly but I managed to salvage my hard drive which was then copied onto my present laptop.
I wrote a review earlier on a company called PCHelp Soft from which I bought 2 programs which caused my computer to crash and all of a sudden my NitroPro PDF program said it was a trial product and the trial had ended and I need a serial number to activate it.
I contacted the company and instead of simply sending me a serial number the company accessed my Paypal account without asking and without my permission and simply took funds from my account and bought for me the program which I already had.
I have since then sent numerous emails to the company asking for a refund but they simply ignore me.
The proof of payment of the 2022 payment and order are two emails which I will try and open and convert to an image but I am not sure if it will work.
Tip for consumers:
Be careful of forgetting a company has access to your PayPal account or credit/debit card details.
Rather, after the purchase make sure that you have deleted all your details and instead of paying for a product directly rather work through PayPal or a similar service so that you have control over your credit/debit card details.
Products used:
I used the original product I purchased in 2022,
I bought PC Soft's Driver Updater & PC Cleaner 2 days ago,
After I installed both and then all hell broke loose on my Laptop.
Both Dragon Naturally Speaking and NitroPro PDF was disabled by the crap they sell.
And the worst is that getting PC Soft to refund you with their 30-day payback guarantee proves impossible.
Tip for consumers:
Never ever in your life buy anything created and sold or sold by this rubbish company.
Products used:
I used both once but after the havoc they wreaked on my Laptop I uninstalled both and asked for a refund but the company ignores me.
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Empty.
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We are sorry to hear about your negative experience with our Driver Updater & PC Cleaner. We apologize for any inconvenience caused and understand your frustration.
We take customer feedback seriously and strive to provide prompt and satisfactory resolutions. We apologize if you have encountered difficulties in obtaining a refund as per our 30-day payback guarantee.
To assist you further and ensure a resolution, we kindly request that you contact our customer support team directly at https://support.pchelpsoft.com/hc/en-us/. Our team will work diligently to address your concerns and process your refund request.