Deon E.

I have been using Reship's services to ship USA purchases to my home country for more than 5 years, and have mostly been happy with their service despite shipping fees that sometimes seem inflated and not offering cheaper options like USPS. However, two days ago I wanted to ship a consolidated shipment, only to discover that I have suddenly been charged more than $220 in storage fees without at any point being advised that the items in my shipment were accruing storage fees. Reship's very poor customer service was as unhelpful and unprofessional as ever, ignoring my request that the issue be taken up with management. As the unfair storage fees exceeded the value of the items in my shipment, I was forced to abandon my shipment at a great financial cost to myself. Most of the items were bought at greatly discounted prices, the main reason for shipping at USA online stores, and cannot be replaced. I am appalled by Reship's decision to arbitrarily changing their storage rules, their attitude and lack of assistance and understanding, and have reluctantly decided to close my account. Please be aware that you are dealing with a company more interested in squeezing money from their clients than actual good service. Stay clear of Reship - there are many other forwarding companies offering the same services at better prices and much better customer service!