Dennis Z.

Autoloss promised a money back guarantee when i submitted the payment. However, they refused the refund citing the terms on their website, instead of the document we agreed when i made the payment. I have all the email correspondences to prove my statement. Autoloss always promises to respond in 24-48 hours, however, it was rarely the case. Autoloss always over promise while under deliver. Autoloss is not only slow in replying email, but also unprofessional. Not to mention that their company made numerous mistakes on my demand letters. I can show how those numbers got mixed up from letter to letter. I am totally NOT satisfied with the service provided. Please check those reviews about this company online.

After I got a denial letter from the insurance commissioner, I asked for a refund promised by Autoloss on Aug 23rd, 2019. (Please see the documents attached containing their "100% money back guarantee", "Autoloss Process" document, as well as the email correspondence between Monica and me)

Autoloss replied on Aug 26th, 2019 saying that they will respond me within 24-48 hours.
Then I sent out the denial letters from the Department of Insurance and Progressive on the same day, Aug 26th, 2019.

After that, there was no reply for 16 days till Sep 11th, 2019.
I sent out another email to Autoloss and they got back to me on Sep 13th, 2019 with the same text "We will pull your file to help you further. Monica Fisher".
Then still no response for another 6 days. So i sent out another reminder on Sep 19th, 2019.
Again, no response from Autoloss.
So I had to send out another reminder on Sep 23rd, 2019.
They finally responded on Sep 24th, 2019, which is almost one month from Aug 26th, 2019!

But again, when I was asking for a refund, Autoloss replied --
Quote: "Great, I will call you today to help you further." from Monica on Sep 26th, 2019
Quote: "We will pull your file and get back to you." from Monica on Sep 26th, 2019
Another 6 days passed without any reply as of Oct 2nd, 2019.