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Monica and her team are the nicest to sell you on the first call. Then become savage monsters afterwards. They're using templates that don't work. Their methods are outdated and they make you repeat the same steps even though the insurance company denied the demand for payment on diminished value. She couldn't get Us a dollar after months of trying and then says thr money back guarantee doesn't apply lol. She won't respond to emails in a timely fashion, her emails are short and unprofessional. And again doesn't even honor her own claim of 100 percent guarantee if it doesn't work you get your money back. She'll start adding more steps to prolong it and won't do them herself she'll say you have to do it. She's a real criminal and thief.! Beware she has no idea what she's doing and she's as rude as they come.
Products used:
Diminished value. She has no idea of the laws and claims if her process doesn’t work she’ll get yours. Refund but doesn’t honor it. Her team and herself are the rudest women in the world!
Wow their customer service is horrendous! They shipped me the wrong hookah totally different than th picture and okay I buy km hookah all the time there some imperfections however the color and stem were totally wrong! I ordered a gold and red one. They said they come in variations and can't pic colors they say look at the picture they show 3 different ones. I looked it shows 3 colors but none that I received! The hose which was special for this hookah not the regular ones, of course was wrong too. Blake said well it could be anything.
Now let's get real it can't just be anything. You can't show pictures and send whatever you want. He responded back with rude comments and we went back n forth. For him to say you can return it back on your dime. I've never heard of such customer service. I run an e commerce fulfillment center. And heaven forbid I ever shipped the wrong product I am dead, I can't imagine shipping it wrong and telling the customer they have to pay to ship it back.
They only have one customer service agent there in a day there is only 2 total people who work there. And they are a complete joke! Stay away please stay away!
It is amazing that we offer horrible customer support when we stand by our products, service, and support. It is very difficult to provide service when you contact our company and call our representatives via chat message and telephone: "coc*sucke*, go F off, fu** piece of sh** bit**, your moms a whor*, your moms a slu* and I hope she dies an aweful death". This language is not appropriate, not professional, and we cannot offer support to someone that acts in such an immature and childish manner. If someone calls and writes to a company and makes such statements, they will not receive support in return. No one has to tolerate such inappropriate behavior. As our research indicates, you ordered and received the correct product. As per the online policies, if you wish to return your hookah you are responsible for the return shipping costs. You received exactly what you requested and believe that our online disclaimer and variation warnings do not apply to you. KM hookahs are all hand made and each and everyone of them is different. No two KM hookahs are the same. As per the warnings right on the product page: All KM Hookahs Are Unique And The Stem, Vase, And Hose Patterns And Colors May Vary From The Color Selections and Photograph Listed Above. Click Here To Contact Customer Support If Further Clarification Is Necessary Prior To Ordering This KM Hookah model.
Not only do we provide a variation warning but we also provide a product disclaimer: Please make sure to Click Here and view our Khalil Mamoon Hookahs disclaimer before ordering this beautiful hand crafted Hookah model. The product disclaimer goes onto say: Dear Khalil Mamoon Hookah Enthusiast,
Thank you for taking this opportunity to view our complete selection of authentic hand made Khalil Mamoon Hookahs featured at SouthSmoke.com!
The Hookah craze over the past few years has focused on the popularity of mass produced Chinese Hookahs which has tainted our perception of traditional Hookah craftsmanship made by Hookah artisans who have dedicated their lives to this unique craft. It is easy to forget the blood, sweat, and tears that goes into making authentic traditional Hookahs when computer generated designs and manufacturing molds have become the standard for quality in the modern era.
Before ordering one of our beautiful hand crafted Khalil Mamoon Egyptian Hookahs, SouthSmoke.com would like to set your expectations and educate you on what an authentic Khalil Mamoon Hookah consists of. Please make sure to never assume anything when it comes to Khalil Mamoon Hookahs in any respect. That is why SouthSmoke.com offers disclaimers, variation warnings, and customer support to answer any questions that you may have prior to ordering a Khalil Mamoon Egyptian Hookah.
This disclaimer is very clear and advises you never to assume anything and to contact customer support prior to placing an order if futher clarification is necessary. You declined this responsibility and choose the model understanding these conditions. Now if we did not list these disclaimer and variations warnings then it would be a different story but you indeed received the correct hookah as you ordered and requested.
Lastly, we have far more than one or two employees that you claim we have. This is neither relevant or appropriate for this topic.
The moral of the story is that we have been in operation for over 13 years, have high customer service ratings and stand behind our products, employees, and customers. We cannot accept such ignorant and inappropriate behavior using the threats that you made to our support staff. Someone who claims to work in order fulfillment should be aware of this and know how to speak to a business' representatives. Your communication is now all with our legal team and the audio recordings and written communications containing such threats to our company have been provided as well to law enforcement. Thank you for allowing us the opportunity to clarify this situation as there are two sides to every story. We apologize to the online community for having to read this information. For the future please read the product disclaimers, variation warnings, and policies. They are there for a reason. Happy smoking to all.
Marcos E.'s review of SouthSmoke earned 4 Very Helpful votes
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I am sorry you were disappointed with Autoloss. It is our goal to make every client happy. At the end of the process if you dont have at least the appraisal fee you would get your fee back. Please see the refund policy on www.autoloss.com. Monica Fisher