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On Kayak, Skyscanner and their own website, they offer "Free Cancellation" with no asterisk, fine print or direction elsewhere but apparently it is not free cancellation. If you cancel, they do not refund your money but put your money into a "Credit Wallet" that can only be used on their site for future bookings. When I noticed this new policy that they email you AFTER you pay, I immediately requested to cancel my reservation and get a refund. After several emails and calls to customer service, I was emailed cancellation/refund instructions but after I followed those I was charged $67 for a refund! How is this free cancellation? It's not, it's false advertising. Disputing with my credit card company but Booking Group (which is not part of Booking Holdings like I thought) is justifying their scheme by hiding the fees in arbitrary sections of their terms and conditions, which are intentionally place next to the car rental provider's logo in order to make it appear as if it's the actual rental car company's terms and not EconomyBookings' own terms. Very dishonest company, avoid!
Tip for consumers:
I have used this company several times for rental cars within the last 3 years without issue. They used to have a great cancellation/refund policy but now they are just scamming customers. Probably still fine if you don't cancel.
Products used:
Rental car reservation (with free cancellation) but cancelled and received only a partial refund
Dennis B.'s review of EconomyBookings earned a Very Helpful vote
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Dear Dennis,
Thank you for your feedback, and we sincerely apologize for any frustration caused by our cancellation policy.
We understand the importance of flexibility, and we regret any inconvenience you've experienced. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.
We value your business and hope to have the opportunity to better serve you in the future.
Best regards,
EconomyBookings.com