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Denise W.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Shopping

Member since November 2015

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1 Review by Denise

I ordered a pillow from Dot and Bo in May. I was told they would send a delivery message and tracking number when the item was shipped. By July no delivery, so I contacted customer service and asked about the delivery date. They were prompt with a response and gave me a date. When that date passed I contacted CS again and was told the delivery would now be in September. I checked the D&B website and noticed the pillow I had ordered was now advertised for $10 less than what I purchased it for and with an estimated delivery date earlier than the one I was given for mine purchased in May. Once again I contacted their CS and was told that they would give me a $15 credit for a future order. I asked again for a refund since I would never buy anything from this site again. Did not hear a response back but the credit for a future purchase appeared on my Dot and Bo account. I periodically checked on the delivery status of the item and saw that the ship date kept being pushed back, now finally to December. I suppose six months is my limit so I decided to give up and ask for a refund. As usual the response was quick and stated that I would get a full refund within 10 days. We shall see but they have had my money for six months. What a pretty deal for them.

Tip for consumers: DON'T

Service D. – Dot & Bo Rep
Hi Denise,

Thank you so much for taking the time to share your experience. We have one chance to make a good first impression and we blew it. We cannot apologize enough for the lapse in communication. We want to confirm that order was refunded in full on 11/08/2015. We hope that you will forgive this unusual circumstance.

The overall shopping experience you’ve had with us is far from ideal, and a huge example of where we need to improve our services for our valued customers such as yourself moving forward. This is something we will be going over with our management team at the next appropriate meeting. Thank you again for taking the time to provide your feedback.

Very best,

Dot & Bo Community Management

Denise Has Earned 7 Votes

Denise W.'s review of Dot & Bo earned 6 Very Helpful votes

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