I ordered a pillow from Dot and Bo in May. I was told they would send a delivery message and tracking number when the item was shipped. By July no delivery, so I contacted customer service and asked about the delivery date. They were prompt with a response and gave me a date. When that date passed I contacted CS again and was told the delivery would now be in September. I checked the D&B website and noticed the pillow I had ordered was now advertised for $10 less than what I purchased it for and with an estimated delivery date earlier than the one I was given for mine purchased in May. Once again I contacted their CS and was told that they would give me a $15 credit for a future order. I asked again for a refund since I would never buy anything from this site again. Did not hear a response back but the credit for a future purchase appeared on my Dot and Bo account. I periodically checked on the delivery status of the item and saw that the ship date kept being pushed back, now finally to December. I suppose six months is my limit so I decided to give up and ask for a refund. As usual the response was quick and stated that I would get a full refund within 10 days. We shall see but they have had my money for six months. What a pretty deal for them.