Denise w.

I ordered 2 albums for my sons high school Grad. The layouts and options are incredible. I am in Canada and I received my albums (from the US) in just 4 days! Incredible quality, shipping, packaging and gift boxing. There was an error on the cover of one album. I did see a warning sign when creating it, but could not see any text it was referring to. Blank text boxes don't print. I guess there was hidden print and in the final project, you could see a very faint name (girl!) on the cover! I was horrified. Sally at customer service was incredible. Despite it technically being my fault, it was a very difficult text box to find. She immediately sent out an entirely new album (with correction) and I just had to pay for shipping! SO appreciate such amazing customer service especially when it is for a special occasion coming up! Advice: don't ever leave a warning sign despite looking blank. Reach out for customer help! Thank you Shutterfly. I will be a repeat customer and spread the great word.

Was trying to order on line and discount was not working. Tried the "chat", so frustrating! She wasn't answering my questions and it was taking too long. Instead of fixing the cart price or giving me another coupon code, I got the run around. I said I was going to check other on line sites first if they could not honour the discount. No response. They could have just helped right then or emailed me a new code. When I went back later to check my cart, they emptied it! They obviously don't care about losing customers. After reading reviews on awful service and poor quality, think I will steer clear of this site.