Denise B.

I highly highly recommend using SmartStart if you have to get an interlock device installed in your car. I have used SmartStart and Intoxalock, Intoxalock is the worst by far.

Let's start with the fact that customer service is TERRIBLE. I have been on hold for 45 minutes MULTIPLE times and everyone sounds like they hate their job. All they ever tell me is to "follow up in 2 days" not to mention they talk to you like you're an idiot.

Their fees are extremely pricey compared to Smart Start. Overall I pay about $140 for the device a month. SmartStart I was paying $86 a month, huge difference. And the calibration process is ridiculous. I mean you have to call them every time you need to calibrate your device to send a work order to the nearest shop that serves intoxalock. They never know how much it'll be -that is based on which shop you decide to go to.

AND here is the worst part, if you happen to forget to calibrate your device on time and get locked out, you have to get your car TOWED to the nearest shop to get it calibrated. An alternative service they offer is paying about $100 to have a service center come to you to calibrate your device and get your car back on.

When I was with smart start, this was not an issue. They would unlock my device for two hours to allow me enough time to get my car to the nearest smart start station and calibrate it.

Now that I have a work order from the judge releasing me of the unit, they SWEAR they have not received it the THREE times it was sent over to them. I mean I have been calling them everyday for an update and all I hear is "we have not got it yet, please follow up in 2 days." They do not accept the DWI Dismissal Sheet, you have to send them the Court Order signed by judge to get it removed.

FYI SmartStart will removal with a dismissal sheet because it is OBVIOUS that the unit is no longer needed. This company is a SCAM.

They were so helpful when it came to contracting them and they make billing so easy, you can download an app to make payments! But when it comes to getting any questions answered - LOL

It's funny how they did not even ask me for a court order stating I needed the device installed in my car when they took my money initially. But now that it's time to stop paying them...