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I purchase 2 dresses from this company which were White, after taking them out of the plastic bag and seeing that they were not made out of the best material and actually see-thru
I immediately did a return request. I sent off the return and 4 days later I receive and email stating that they issued a partial return, reason being that the dress had been Worn.
I never Wore the dress or tried it on and with a 30% restock fee this company must be out of their minds, I called the Custer Service department and I was told that the return department would have to review the item again, If they have any type of quality control they would of reviewed it when it arrived to the return department.
They almost had a customer, But with the response from customer service, I am not satisfied and I will not Shop with them again.
I PURCHASE A PAIR OF GUCCI SHOES ON JUNE 1,2015, I HAVE NOT RECEIVED THEM AS OF YET BUT MY ACCOUNT HAS BEEN DEBITED, I CALLED ON 07/11/15 AND I WAS TOLD THAT THEY WERE SHIPPING FROM CANADA, HOWEVER I RECEIVED AND EMAIL STATING THAT THEY SHIPPED ON JUNE 28,2015, THIS RAISES TOO MANY QUESTIONS
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Hello Delores,
Thank you for taking the time to review BTR here on Sitejabber.
We’re sorry to hear we’re late in shipping your order. Please know that we try our best to ship all orders within our 2-3 week shipping timeframe, however, may at times encounter delays with our vendors that are beyond our control.
We charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways in which we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we are actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an on-going basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchased items to our warehouse for inspection and inventory confirmation of the merchandise. Once this process is completed, we prepare to ship to our customers.
Once orders have been shipped, depending on the customers location and the warehouse in which we’re shipping from, delivery may take 1-10 days.
We’re a Canadian based company located in Montreal with our main warehouse located here, we also have warehouses located in Plattsburgh NY and Las Vegas.
If you have not yet received your order, kindly email us at social@beyondtherack.com, we’d be happy to take a deeper look into your tracking details to ensure everything is on track.
Please know that we’re here to help.