- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Please do not use this Company to file your taxes. They really screwed me over with 2017 tax filing with the State of CA. I received a letter of proposed assessment from the Franchise State Tax board stating I owe them $2,000.00. Seems I was not allowed to file as Head of Household because my qualifying dependent made too much money. I have never heard of this income law before and have used this filing status as such every year. I count on the software system that I am paying for to know the laws and have a hard stop in place like they do on some of the other screens. Free TaxUSA of course is stating this was my fault when their software system did not pick up the error and let me know. Even the Tax Advocate and the auditor at the FTB said it was Free TaxUSA's error and I should be refunded. All they wanted to refund me was the $19.95. I am seeking legal action against them to get my money back. Do not use this site, you can file for free right on the FTB website I was told and that is what I will do from now on.
Deborah S.'s review of FreeTaxUSA earned 2 Very Helpful votes
Deborah hasn’t received any thanks yous.
Deborah doesn’t have any fans yet.
Deborah isn’t following anybody yet.
Empty.
I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
I’m really sorry for your frustration. We do our best to help customers file their returns correctly and provide many tax alerts to help. On the California Head of Household Questionnaire screen, there's a question that asks for your dependent's income. If you enter an amount that is above what California allows for the Head of Household filing status ($4,050 for 2017), our software will provide a warning that indicates that California might disallow your filing status. You are then given the opportunity to change your filing status, your dependent's income, or file your return as is. You are welcome to sign in to an account on our website to verify that we do provide this warning.