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Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.
Tip for consumers:
Customer service is all automated. There is no way to speak to a person. No refunds or help if package is lost.
Products used:
resmed cpap- Never received
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Empty.
Instead, they make YOU pay return shipping! FIVE minutes after placing an order I called & they...
Hi Deborah B,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.
We hope to hear from you soon!