Deborah A.

Zeta Global purchased Disqus in late 2017. One of the promises Zeta Global made was to deal with "toxic hate speech".
Minimum efforts have been made to keep that promise until recently. Over the last 2 weeks the Disqus chat platform has "nuked" several channels and user accounts. Oddly none of those channels or accounts have belonged to any Disqus users who are friends with Disqus employees even though those users and their channels are the ones that have the most complaints all over the Internet for "toxic hate speech"
The more things change, the more they stay the same.

I have had Amazon Prime since 2005 and I recently had my first problem using it. I ordered a bed sheet set and did not receive the pillow slips. I called and Amazon apologized and offered to send the pillow slips immediately. I received the pillow slips 2 days later. Since 2005 I have probably ordered something at least once a week. Some orders have come to my home and some orders were sent to other addresses. That this was the first problem I have encountered and it was handled with courtesy, efficiency and in such a professional manner was impressive in a day and age where people encounter nastiness so often when contacting customer support. I love Amazon and wouldn't change my shopping choice even to save a dollar or two.

While Disqus promotes their site as an autonomous chat platform I find it odd that the channels owned by Disqus are moderated by community member volunteers. I understand channels that are created by community members being autonomous, but allowing community members free rein on channels that are supposed to be the base for the company? Very weird.
Why would a company have community member volunteers deciding what comments to delete and what community members to ban? Several community members have asked why they were banned from Disqus owned channels and why their comments were removed when they had not violated ToS, Disqus policy or suggested guidelines. Disqus has not answered any of those questions and instead Disqus has allowed the community member volunteers to delete the questions.
If Disqus is allowing community member volunteers to run Disqus.com then that raises the question as to why they would think other companies would trust them with anything that does not belong to Disqus.
Oddest business practice I have ever encountered for a company to have its most public marketing base handled by people who are not employees.