Debi Q.

I was sent alternate bedding items for an online order and charged for them. The nearest Pottery Barn is 4 hours away from my home, so I called twice for return labels but never received one. I then cancelled the rest of my orders and was refunded on an unsent order. Thirty days later, Pottery Barn charged my credit card and sent it to me anyway. The quilt they sent was clearly used and dirty; it looked like it was picked up off a floor and boxed. I was never refunded and Pottery Barn overturned my cc disputes at my bank by showing the original online orders. If you must, pay cash at store for merch and stay away from ordering anything you can't take with you.