Thumbnail of user debbyw4

debby w.

Contributor Level

Total Points
82

1 Review by debby

  • DHgate

2/15/17

I went to purchase some watches from them online and put in my credit card. I realized they charged extra for using AMEX so I stopped the page from loading and then went back to my order. I NEVER received any email confirmation that the charge went through and was able to use my mastercard. Weeks later I get two emails for my purchases. I tried to contact them and they told me the items had already shipped. My purchases were less than a min apart for the exact same order. No one contacted me to confirm i was making the same exact purchase in less than 1 min. I contacted them several times to try and resolve the matter and no one seems to care or help in the matter. I have offered to send the items back with a shipping label as well and still no response. I am beyond disgusted in these business tactics and do not recommend ever purchasing from this site.

Tip for consumers:
don't use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Debby!

We checked your orders here and both were already closed. We also want to set proper expectations that this is already beyond our after-sale policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they dont agree to refund you we cannot operate for you too.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

debby Has Earned 2 Votes

Debby W.'s review of DHgate earned 2 Very Helpful votes

debby hasn’t received any thanks yous.

debby doesn’t have any fans yet.

debby isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user julieb3318
Julie B. reviewed DHgate
5/5/24

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year...

Thumbnail of user bobbim50
Bobbi M. reviewed DHgate
5/3/24

Hard pass on this company and their products! Highly recommend that you use other options for...