D C.

I bought 6 leather dining from them in 2010. Since they were for our formal dining room which we use only a few times a year, the tearing and cracking we saw were not from the usual wear and tear from use. Of the 6 chairs, 3 are in very good condition, but the other 3 shows cracks and tear at different locations on each chair. I took them to the store manager, and since the warranty was for one year, he could not do anything. But he suggested I send pictures and details to *******@roomstogo.com I followed his suggestion and sent the pictures of the damage. All I got was a note saying that the chairs were out of warranty. I at least expected them to contact the manufacturer and see what they would do since the damages on the 3 chairs were from improper manufacturing and materials.

If all Rooms To Go is going to do is consider the warranty date, then they don't need this special web-site for appeals.

I recommend buying your furniture at Kane's which has a life-time warranty and has been cooperative on my purchases there.

When I rented a car with them the paper in bold letters said "Total to pay on arrival" and the amount. After I read this, I concluded that the figure was what I would have to pay when I picked up the car because all other rental companies give you the "Total" figure which includes the rental and the fees and taxes. When I went to the airport they charged me almost 50% more because the "Total to pay on arrival" was not the figure because EconomyBookings gave me the deceptive figure which did not cover taxes and fees. When they say "Total to pay on arrival" it should include the total charges which I would have to pay. Of course they have this deceptive practice because it makes their charges seem less than other competitions. Never use this booking site.