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Ordering mistakes cannot be taking care of through the website.
Customer support is poor and takes forever to resolve issues.
Customer return took 3 weeks, with lots of misunderstood emails and I did not feel supported as a dropshipper trying to run a business and please my customers.
I was incensed at the price gouging! Taxes added up to 20% on top of the "hidden" service fee. I had to work hard and wait on hold, but I finally convinced a supervisor to cancel the reservation AND refund the non-refundable service fee.
At first she refused, but then I read the headlines to her from their reviews on this site. And also threatened a chargeback.
After this, she offered me a one-time waive of the $14.99 fee and full cancellation.
David T.'s review of Reservations.com earned 2 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team