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David S.

Contributor Level

Total Points
80

1 Review by David

  • Direct Letterbox Marketing

3/4/23

For the love of god avoid this company like the plague.

We're currently in a dispute where our leaflets have not been delivered., and their GPS tracking "evidence" is a couple of phone screenshots in a word document.

These screenshots clearly seem to be drawn on with an iPhone/iPad, with red lines covering street names. Where the GPS tracked lines are under the street names.

They also show loads of missed streets.

DLMs excuse for those missed streets are that they're too new for their GPS software, yet they're 8 years old, and some 'scribbled with red line' are much newer!

Constant contradictions, inconsistencies, and excuses.

We have loads of previous, current, and new clients informing us that they have received nothing.

The QR codes on our leaflets, which are always used, are also not being used with DLM's delivery.

I believe that DLM are a genuine company, but, I have no idea who they're outsourcing to. And when things go wrong, DLM are making it the customers problem and keeping the money, which goes to show the kind of company they are.

We've had loads of contradictory emails from them with lots of nonsensical excuses, as well as telling us their limitations after having employed and paid them to do a job for us.

Disgusting work ethic, frustrating company, we are taking this further as they simply cannot be allowed to get away with providing such a dire service, then giving excuses afterward.

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