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Marie P.

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Experience: Business

Member since March 2020

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1 Review by Marie

I used this company for distribution of missing' flyers when my pet went missing. A time critical drop. The staff at the office seemed helpful at first but the quality of the distribution was very poor. Many roads were missed. I conducted my own research (the day after completion) to make sure my delivery took place and found that many key roads (at least 17 roads and more being found out each day) on the plan were not delivered to or were only sparsely delivered to. Even my own home and my neighbours didn't get one and we were on the plan. The many people I asked were insistent they did not receive the leaflet and I 100% believe them. It's not the type of flyer that people generally wouldn't look at or remember. DLM were very dismissive of my complaints and try to back up their delivery with flimsy evidence', which only proves that 43% of the people they sampled did receive the delivery. And they think this is acceptable. Of course they are still insistent that the others did receive the flyer but they cannot prove this. I've since flyered some of those roads myself and with volunteers and have had callbacks and possible sightings from them as a result of this. I do know that if my pet was trapped in any of the sheds of the roads they missed, she'd likely be dead now. No refunds, no offers to put things right and they keep fobbing me off with this 7 day period I had to raise a complaint. They also kept saying that my delivery was only to cover part of the area, yes I know, I have the plan and the roads I have pointed out were on the plan! Please don't treat your customers like idiots! No wonder they won't let you pay by card or PayPal. GPS tracking was not offered to me as an option either. A heartbroken pet owner kicked in the teeth further by a rubbish company who have no interest once they've got your money. Read the several similar experiences below and AVOID.

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