David S.

Form fillout: I fill out with Roboform. Your form rejects zip+4. It also rejects phone numbers with dashes "-" in them. It takes only a few lines of Java to accept and handle both. I could make the changes myself in considerably less time than writing this message. I know your company probably didn't write your web order taking software, but you are in a position to demand better user interface from your vendor.

I ordered 5 things from them. Only one arrived. A FIMI camera, with the sound system non-functioning. I ordered the camera and an SD card together, the SD card never came, although their shipping info suggested it was in the same USPS package with the camera. Another order of 3 things sat around for several weeks, but never shipped. I'm awaiting return instructions. Not holding my breath.
Camera was order **************987
SD card was order **************844
Other 3 item order was **************125

Update 7/24: still no RMA. Still no SD card. The other order I managed to cancel. I understand sometimes merchandise is defective. But when asked for an RMA, they should reply.
https://drive.google.com/file/d/1HN1npS1YW1ZK3vQyqRPlS6UiZqyjofTn/view?usp=sharing is a link to a recording that provides evidence that the camera does not record sound. I bought an identical FIMI from another vendor, and that one works fine. I've sent this info to Gearbest several times. I saw that they reported to a vendor who provided the FIMI to them, but did not pass along any of the information I'd sent them.