Form fillout: I fill out with Roboform. Your form rejects zip+4. It also rejects phone numbers with dashes "-" in them. It takes only a few lines of Java to accept and handle both. I could make the changes myself in considerably less time than writing this message. I know your company probably didn't write your web order taking software, but you are in a position to demand better user interface from your vendor.
Reason I chose this business: Google search