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David S.

  • 2 Reviews
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Experience: Computers & Technology, Home & Garden, Shopping

Member since July 2020

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2 Reviews by David

9/7/20
Verified purchase
Form fillout: I fill out with Roboform. Your form rejects zip+4. It also rejects phone numbers with dashes "-" in them. It takes only a few lines of Java to accept and handle both. I could make the changes myself in considerably less time than writing this message. I know your company probably didn't write your web order taking software, but you are in a position to demand better user interface from your vendor.
Reason I chose this business: Google search
8/7/20
I ordered 5 things from them. Only one arrived. A FIMI camera, with the sound system non-functioning. I ordered the camera and an SD card together, the SD card never came, although their shipping info suggested it was in the same USPS package with the camera. Another order of 3 things sat around for several weeks, but never shipped. I'm awaiting return instructions. Not holding my breath.
Camera was order **************987
SD card was order **************844
Other 3 item order was **************125

Update 7/24: still no RMA. Still no SD card. The other order I managed to cancel. I understand sometimes merchandise is defective. But when asked for an RMA, they should reply.
https://drive.google.com/file/d/1HN1npS1YW1ZK3vQyqRPlS6UiZqyjofTn/view?usp=sharing is a link to a recording that provides evidence that the camera does not record sound. I bought an identical FIMI from another vendor, and that one works fine. I've sent this info to Gearbest several times. I saw that they reported to a vendor who provided the FIMI to them, but did not pass along any of the information I'd sent them.
lilyl19
Lily L. – Gearbest Rep
Dear David,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

For the product issue, you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com". We will resolve the problem for you.
For more information about warranty, please check: http://www.gearbest.com/about/warranty-and-return.html.

We look forward to hearing from you.

Gearbest Customer Service Center"

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