David K.’s Reviews of 99designs & more

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Graphic Design

“Great designers. Questionable 99 Designs business practices.”

4/9/18

The designers are great, without a doubt.

But 99 Designs operates in a way that is a little bit shady, or at best is opaque. They start off telling you that you can expect 60+ designs when you actually get 2~3. They tell you Satisfaction Guaranteed but then to iterate designs you are forced to accept them and waive your refund rights. They operate with tight and strict timelines that they don't disclose in advance. At the very end they pop on you a contract you must sign and this contract wasn't disclosed at the start. It's all a bit shady.

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Support T. – 99designs Rep Over a year old

Hi David,

Thank you for your feedback and we apologize for any confusion in the process.

We would be more than happy to address all these concerns for you. Please feel free to contact our Support Team with your best contact number and time, and we'll be happy to reach out: https://support.99designs.com/hc/en-us/requests/new So we can help you in better understanding the contest process.

We look forward to your message.

- Jerlyn from 99deisgns