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I ordered 5 folding pocket knives in mid December 2020, within a week i received an order number & tracking number from UPS.
They were being shiped from the US TO AUS & given the covid situation I thought I'd give it at least 1.5 months before i receive them. That time went by & I decided to email Rockler to see how they were going as using the UPS tracking number didn't work. There web page advises to wait up to 7 days for a response (due to covid).
I waited over 14 days without a response, so decided to email again, including my Rockler order number & the UPS tracking number given me by Rockler & as yet still no response to either email (now May 2021).
I don't think its to unreasonable to have expected a return email by now!
Or at the very least a response explaining their position.
Tip for consumers:
Don't use them !
Products used:
didn't receive product at all !
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