Mike C.

Ordered a Jet drum sander on March 5,2024 got notice from Rockler it was back ordered and would ship 4-4-2024, after not receiving tracking information from Rockler I call them and emailed them. They told me they look into where my order was. A week later I received an email from Rocker stating it possibly could ship on 4-24-24. I asked them to hold the order until I returned from a trip as I would not be available to receive the shipment and if that could not done they should cancel my order. There answer was they cannot hold the shipment and the order would be canceled. I guess Rockler has plenty of business and can afford to cancel orders instead of working out something as they have had almost 2 months to ship my order and did not causing me to request them to hold my shipment until I return from my trip.
I will when I return just buy a drum sander from someone other than Rockler. I did buy my Jet dust collection system and my Sawstop cabinet saw 1.75 along with many other wood working items from them. I'll have to find shop elsewhere. Amazon has most everything one needs. Mike