I need new covers for some seat cushions, and Slipcovershop lets you look at fabric swatches and order some to examine at home. They have a "swatches" tab on their site that shows you all the fabrics.
After selecting several for sample swatches and waiting quite a while for them to arrive (at least a week), I selected one and logged in to place my order... only to find that the fabric wasn't available.
It wasn't out of stock; it was NEVER offered for the products I was trying to order. And now they want to charge for more swatches (the first four are free), after letting customers waste a week and their free allocation on fabrics that aren't available.
In an online chat, their representative simply repeated the fact that the fabric is only available for one limited set of products, and offered no apology or excuse for the fact that the site deliberately wastes your time. She didn't even offer to provide another four free swatches. Just a smug blow-off of offensive behavior.