David D.

I'ma regular buyer and I've only had a couple of issues with Ali sellers, that Ali management have sorted the issue very, very quickly... and fairly. I find the sellers very polite, even when there is a problem. I love AliExpress.

It's day 55 and I've been getting a "Thank you for reaching out to us. I can help. Your package appears to have been dispatched correctly" message since day 12. Still no item and the tracking number doesn't work. What's making it most frustrating... and entertaining at the same time, is their automated response service (helpscout - which professes to make it appear that we are dealing with a real person) just picks out a few random words and selects a response to send. Stalling usually. I've been telling them for a couple of weeks that I don't want their product because I've already received a refund via Paypal. To which they respond with "we understand that things change and I can return the item once it arrives" or "you can exchange the product by visiting this page" or "your package appears to have been dispatched correctly"... so, it's clear that a real person isn't reading my emails. So... day 55 as I said... and I now have all of my money back and a promise that my items have been dispatched correctly. And they still have no idea that I have already received my refund, despite me telling them repeatedly. AND on one occasion when I told them that I had already received a refund via Paypal for non-delivery, they responded with "We understand that things change, however we cannot refund your money as your item has already been dispatched" :) Hopeless.