David C.

I usually don't write reviews, but I have no choice.
JR Dunn advertises on south fla Radio's and take pride how they built the company based on great customer service.

I contacted Sales Representative Christina as I had purchased a brand new Rolex Yatchmaster 5 years ago.

Right now there's a promotion 5 years interested FREE, I was looking for a particular BREITLINg (Green Dial) 8,100 MRSP.

Christina advised me it would be 8100 I am like I am returning customer can I get a better price?

Christina was like no Full Price, I am like how about discount me 1100 I would put down 1000-2000 deposit Finance me 5,000 and make it 5 years interest FREE.

To my Dismay I was Declined, I am k.

Very Disappointed how Management would not accept a 10/15% off MSRP.

I ended up buying a Breitling the following day at SEYbold building.

I feel bad for Christina as it is not her Fault, never again would I ever recommend or shop at JR Dunn.

David
Hialeah
January 22,2021

After being a BJ's member for over 18 years, I decided to switch to COSTCO in 2015 reason being BJ's level of customer service has been in the declined for the past 5 years. BJ's Membership is much cheaper than COStCo, so I ended switching and paying more at COSTCO. I have to say COSTCO produce and overall shopping experience has been a knockout since my very first day. This past Sunday at the Miami Lakes, Florida store I had a very nasty experience by the front end manager Conrad. I needed help loading and transferring a dining set to the front end cashiers. I asked Mr. Conrad for help as he was standing in the front by the cashiers. His response? You need to get a CART and load it YOURSELF. I was stunt by his response, I explained it was bulky and heavy and again he referred me to self service That is the way everyone does can't help you. I ended getting help from Luis and Robert, the dining set was taken to the rear of the store I paid for it and picked up at the rear of the store. Mr. Conrad needs remedial training on Customer Service, I called COSTCo Headquarters this morning and explained the experience. The person taking the call appeared to be nonchalant and did not offered any reasonable resolution other than to write a complaint to the store manager which I respectfully declined. This is a prime example as why stores like Woolworth, Eckerd Drugs, ZAYRe, K mart, J Byron's all disappeared POOR CUsTOMER SERVICe. My membership # is ************** this took place 8-12-2018. I will be going back to BJ's tomorrow.

D. Cisnero Hialeah, Fla.