david a.

Requested service for a electric dryer. I called in a claim to American home shield who in turn assigned the service call to sears. Sears then books me an appointment for 16 days later. They inform me that they'll be at my home between 8 am and 5 pm. the day comes and the tech guy shows up at 5:15 pm. he takes a Quick Look at the dryer and determines the problem and part needed but sorry I don't have that part. Have to reschedule you for jan.4 th another 7 days. 7 days later no show no call nothing. I contacted sears no apology or explanation. They rescheduled me for 12 days later. I first started this adventure on Dec. 13 th. 2023. And my assumed final appointment is Jan.16 2024. So that's like 34 days of frustration. So I gave up and called a local appliance service company. 4 days later the problem was resolved in one hour. The part the sears guy ordered was the wrong part. If the sears guy would have taken the time to properly diagnose the problem he would have found a detached wire, instead of ordering a $ 120 part that was not needed. Thanks to Jacks appliance service in Pahrump Nevada.