David K.

The product its truly breahttaking, but due to their 24h-response policy, it's now taken me over a week to solve one little thing on my Canva website.

So take this, for every follow-up question I ask, about the same support topic, I have to wait 24h to get a response. When Canva did not understand my question, I have to rephrase it, and have to wait another 24h. On and on and on. Very, very annoying.

And the only reason why they do this is to reduce the amount of support requests. But what happens in reality, they place the border on the customer, because he/she has to wait extremely long to get their support request solved.