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This company doesn't stand behind their product at all. Even when you have a warranty you have to pay for service for parts that break every year. We are sitting with a unit right now that's still under warranty that doesn't work that we've had to pay $500 in service trying to get it fixed. The customer service is horrible. They say one thing is wrong and order parts you pay service fees then still not fixed. Then it's something else you pay service fees. Still not fixed!They do not stand behind their product. No wonder their rating is so low!
Tip for consumers:
We have replaced parts the last 2 years ! Now it still isn’t working now we have spent 500 on service with a unit still not working !!
Products used:
We have a Split unit from Perfect Aire still under warranty. I’ve had horrible customer service.!
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