Dany W.

This was my first time ordering directly through TB's website…. BIG MISTAKE! I typically order TB items through Nordstrom, Saks, and etc, but figured since the TB warehouse is in my state, I should receive the items in 2 days. Boy was I wrong! My order was split into two separate shipments and once the packages finally arrived a week later, one of my items was missing. Customer service could care less and said I had to wait 3 more days to see if the other item will be delivered. Only two tracking numbers were generated by TB, so it's evident that the item was left out of my shipment. Waste of time!
My mother also recently tried to order from TB.com and had to cancel her order due to the warehouse's slow processing times.
TB needs to improve their order handling and customer service ASAP!

Never order an item from VC! After hours of researching the VC policies, I've found tremendous red flags. To start, there are no refunds for items sold by Private sellers. Also, you have to wait 15 days after your order was purchased to even request a refund. So the company sits on hundreds of thousands of dollars while we wait forever for fraud sellers to play games with our items. VC does not reprimand sellers like EBay and other sites. You can create an account and pretty much do whatever you want. Also, the entire company runs on an electronic clock system that does not get manipulated by humans. So in regards to refunds, cancelling sales, and disputes, nothing will be resolved if the clock hasn't expired. It's extremely frustrating an I will never shop on their site again. Seller fees are insane as well! Save yourself the headache an avoid VC like a plague.