It gives quotes but auto shops do honor these quotes. If those quotes don't work, this is just a pointless referral machine. Given that the quotes don't work, google maps is way more effective for finding a good repair shop. Don't waste your time with repairpal.
Thank you for bringing this to our attention. We apologize for any inconvenience or frustration you may have experienced with our service. We take the accuracy of our quotes very seriously, and it is our expectation that shops will honor the quotes provided by our platform.
We understand how important it is for customers to be able to rely on quotes when making decisions about their repairs, and we will be investigating any cases where a shop did not honor a quote. It is not acceptable for shops to provide quotes and then not honor them, and we will take appropriate steps to address any such issues and ensure that our users receive the service they deserve.
We appreciate your feedback and hope that you will consider using RepairPal again in the future. We are constantly working to improve our service and provide the best possible experience for both shops and customers. If you have any further concerns or issues, please do not hesitate to reach out to us directly. Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.