Sent my wife flowers for our anniversary through FTD.com, without notifying me they substituted a smaller bouquet for the same price. They were supposed to change out the bouquet for the correct one, but opted to give me a 15% discount and not tell me again. I called them and the employee who answered was exceptionally rude, and hung up on me. Don't use them, don't know how or why FTD would even use them. What a terrible experience, stay away.