Danielle S.’s Reviews of Roommates.com & more

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Roommate

7/26/17

I found a roommate through here, and trusted it because I thought it would go by personality. I emailed roommates.com support just to let them know that it simply just did not work for me and it was a horrible experience. All they replied back was that I should have done a background check. Well, background checks don't always show that people are insane and thieves. I am more upset with the lack of caring by the website more so than my horrible experience with my roommate. Finding a roommate in a big city that you do not know anyone is hard enough, and though in theory this website is a great idea, they need to show a little bit more compassion for when it doesn't work. I wish they would at least refund people when their website does not work. I will not be recommending this to anyone, and highly believe you should not use it. Save your money.

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

We are glad that you found a roommate on the site, but it’s unfortunate the roommate you chose didn’t work out. The site doesn’t have options to match personalities, it just matches basic preferences, such as location, smoking, pets, etc. There is no guarantee that roommates will be a good fit when using a bulletin board service unless you have spent a good chunk of time with them, and even then it is not the same as living together. The site doesn’t do background checks or prescreen its members so you do have to be careful and use caution.

Hopefully you will find a new roommate soon that you are happy with.

If you have additional questions don’t hesitate to contacts at support@roommates.com.

Roommates.com Support