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Danielle N.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since March 2020

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1 Review by Danielle

I had an issue with my Free People delivery from an online purchase:
1. It was delivered to my neighbor's house and not mine
2. The item shipped to me was the COMPLETELY WRONG item
I then decided to go online and do a live chat with a Free People customer service rep and this person was the opposite of caring and helpful.
Only response I would receive was "I do apologize" with no solutions to my problems.
I finally decide to call the customer service line and speak to an actual human being about my issues. The Free People representative on the phone tells me that The item I had originally ordered was no longer in stock. I obviously became extremely disappointed, and felt as if I got gypped. I asked what could be done to compensate me for my frustration and inconvenience when I had been under the assumption that my purchased item was to be delivered to me today. All he could do was give me a lousy small discount for any of my next online purchases.
I find this completely unacceptable, as I have been a loyal Free People shopper for so long. This is unprofessional and ridiculous.

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