We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Danielle N.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since March 2020

  • Review

    1

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    10

Review Distribution

1 Review by Danielle

3/9/20
I had an issue with my Free People delivery from an online purchase:
1. It was delivered to my neighbor's house and not mine
2. The item shipped to me was the COMPLETELY WRONG item
I then decided to go online and do a live chat with a Free People customer service rep and this person was the opposite of caring and helpful.
Only response I would receive was "I do apologize" with no solutions to my problems.
I finally decide to call the customer service line and speak to an actual human being about my issues. The Free People representative on the phone tells me that The item I had originally ordered was no longer in stock. I obviously became extremely disappointed, and felt as if I got gypped. I asked what could be done to compensate me for my frustration and inconvenience when I had been under the assumption that my purchased item was to be delivered to me today. All he could do was give me a lousy small discount for any of my next online purchases.
I find this completely unacceptable, as I have been a loyal Free People shopper for so long. This is unprofessional and ridiculous.

Danielle Has Earned 1 Vote

Danielle N.'s review of Free People earned a Very Helpful vote

Danielle hasn’t received any thanks yous.

Danielle doesn’t have any fans yet.

Danielle isn’t following anybody yet.

Similar Reviewers on Sitejabber

elaineg139
4/18/20

They delivered without giving me a heads-up email saying the items were shipped. When they were...

micahw23
4/6/20

I've always had some problems with the quality of their clothes. Though they are always really...