I ordered a whiskey decanter with an engraving on it about a week before Christmas. The next day, I received an email telling me that item was out of stock, but they offered me 50% off a different item and free expedited shipping. I responded, and got a call from them to confirm my new order. Sure enough I was able to get 50% off and free expedited shipping of a different whiskey decanter all before Christmas came along! The woman I spoke to on the phone was incredibly friendly and made this process very easy! I would recommend Things Remembered because of the amazing customer service I received, and the whiskey decanter is something I'm sure my father will love for Christmas!