I have purchased items from Things Remembered for many years now. I have had a few mishaps that were always corrected with little to no hassle. I recently tried the engraving service at the St. Matthew's Mall location without buying the product from Things Remembered due to my gift recipient requesting a YETI tumbler which Things Remembered does not carry. I had to leave my YETI at the store as they were unable to engrave it that day. When I returned a few days later, I found that the engraving was incorrect. I was extremely upset because I drove so far and had to go inside the mall during this pandemic only to find that a tumbler that I paid $30 for was ruined. Miranda, the store teammate was absolutely amazing. She looked up the order and found that the engraving was done incorrectly. She promised me she would fix it and she did. Less than 3 days later, I received a box at my door with my YETI tumbler. The engraving was amazing and better than I expected. Miranda not only went above and beyond, she showed patience and understanding, while also training a fellow teammate. I truly hope Things Remembered rewards Miranda for her great customer service. This is why I continue to purchase items from Things Remembered, they appreciate their customers and stand by their promise of customer satisfaction. Thank you, Miranda!