Same thing happened to me. I renewed my license online and was redirected to the "Driving guide" site and could not bypass it without entering my information. After reading the reviews on here I called to get my refund and the woman said that I will not be able to receive the benefits and step by step guide. I further stated I didn't care I wanted a refund and then she said since the renewal was already completed that she could only send a compensation of $100 savings in shopping and I still told her no and after a few rude words she then agreed to refunding the $21.99 however, the $3.99 she said she couldn't do. BE CAREFUL! Shame on you DMV website!