This is the SECOND negative experience I've had with Orchard. I purchased an iPhone 8 in like new condition. Within a few weeks, the sound quality became muffled to the point that I can't have a basic conversation on my $1000 phone. Despite having purchased an extended warranty, Orchard is unable to help me because they're not able to work on the iPhone 8. Not sure why they would sell a phone they're not capable of covering. Do not buy from them unless you're ready to pay for your repairs out of pocket.