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After selling over 350 items, with virtually all of them except 3 being 5 star reviews, I had a sale and the item arrived damaged/broken to the buyer. The buyer filed a claim per Mercari's procedures and they (Mercari) said it is actually a case of not as described vs damaged so their employee changed it to that. The buyer tried to get them to correct the mistake they (Mercari) made multiple times (at least 5 emails per the buyer) but got so frustrated with them because they latched onto the "not as described" thing. After I got involved, it got worse and worse. They are difficult, if not impossible, to get in touch with. It is extremely frustrating to know that they have made all the fees they have off of me and can't refund a $36 item to me despite both me and the buyer providing them with photographic evidence of the item's damage. This has left a sour taste in my mouth after being very happy with their service since starting. If you do use Mercari and have an issue with an item damaged in transit, be prepared to not have them support you at all and have no ability to deal with a reasonable person there. Next, I'm filing a complaint with the BBB. The picture is the part that comes on an electric cord that you turn the dial on to turn the light on/off. This is what Mercari terms "not as described" vs "damaged". Does anyone know of any legal recourse of how I could pursue this against Mercari?
Tip for consumers:
be careful if you have to file a claim. Most likely they will not support you even if you have photographic evidence of your claim. Trying to get in touch with them by phone is virtually impossible.
Products used:
i buy and sell on Mercari and up until now never had an issue. A product I shipped arrived damaged and I used their shipping service which is insured and Mercari is refusing to reimburse me for the item that was damaged in transit. They claim it's not as described despite the buyer providing pictures to the contrary showing it arrived damaged/broken. Mercari refuses to acknowledge this when they were the ones who changed the claim from damaged to not as described.
The whole thing is very misleading now. They still print codes yet there are no benefits for us the consumer. It's just donating points and that's it. Not worth the time or effort for the amount the charities would get by doing that.
I have several hundred codes I've been hanging on to and accumulating hoping over the last few years that they would add some rewards like a free drink for example but nada -- nothing.
What a waste of counter space for the caps that have been collecting dust there.
Craig T.'s review of MyCokeRewards earned a Very Helpful vote
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