For a $12k mansion rental for my daughter's wedding, it was very disappointing. The house was not maintained properly with broken screen doors and porch lights that didn't work. Dead animal smell upstairs and mold in the tile grout. There was an inch of dust on the fan blades and theater room tv didn't work. We paid over $1600 in fees for cleaning, etc. and we didn't receive a clean house ourselves!
Cory, we are very sorry to hear of the negative experience you had while staying with us, please know that this is not the standard we strive to provide our guests. We strive to provide each guest with spotlessly clean, comfortable, and accommodating homes that can serve as a home base for their families' memories, and regret that this was not the case. We regret we don't have more information regarding your reservation so that we could address these concerns with our local team. We hope to have the chance to better impress you soon.