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I've been trying to cancel this "VIP" subscription all morning. I ordered the 2 for $24 leggings, but do not want to commit to a subscription until I receive them and actually decide whether or not it is worth it. They will charge you for the VIP subscription before you receive your first order.
You cannot cancel the subscription online, no one answers phone calls, and I've been looking at this blank "Live Chat" screen since 9am this morning telling me that I am "Connected. Wait to be attended". I posted a response to a post on their facebook page of a similar complaint, and heard back from Fabletics on the post immediately asking me to private message them to resolve the problem. I messaged them a few hours ago and still no response.
If only they were as attentive to their customers as they are about hiding/covering up negative feedback or complaints...
Seems like complaints about their business practice and customer service go back years, as well as replies from a representative promising to improve, which clearly has not been the case.
Corianne B.'s review of Fabletics earned 6 Very Helpful votes
Corianne hasn’t received any thanks yous.
Corianne doesn’t have any fans yet.
Empty.
It was ok. But it's hard to stop the membership and it's ridiculous and they took my money and...
Hello Corianne,
We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy