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Gina V.

Contributor Level

Total Points
84

1 Review by Gina

  • Mercari

12/27/18

Mercari is a horrible selling tool that doesn't take the side of the buyer and allows fraudulent product to be sold and purchased without any repercussion to the seller and without refunds/credits to the buyer. I purchased 2 LOL SURPRISE POP dolls in October that appeared well since they were sealed. Mercari only allows 3 days to inspect with a fine tooth comb before they automatically release the funds to the seller. In my case, I was not expecting anything fraudulent with the product and could NOT in fact open it as it were a gift and that would defeat the purpose of purchasing new product that was sealed and giving an open gift out. If you don't review the product within those 3 days, that's it case closed. So what joy and surprise when on Christmas morning my TODDLER opened up these dolls to find them A) both the same and B) FAKE. They are so fake that my 3 year old noticed the difference. You know what she asked me? "Mommy why would Santa send me these? Was I a bad girl?" Why don't you try explaining to your child why this happened while hoping she still believes in the magic of Christmas and Santa? I called Mercari the following day and sat on hold for 25 minutes. Garrett on the phone was very apologetic and said that he was going to escalate the issue and was sure he would have it rectified. He even offered me a 25% coupon on my account as a courtesy, like I was going to trust the website again to purchase these items. I had tons of pictures and even saved the dolls to return back to them. So he escalated the issue and sent me an email. I fully explained everything over again and included the photos and got an email back within 24 hours with the Mercari guidelines and procedures, like a robot and like I already didn't know. So I wrote back again telling them that I understand how Mercari works and that I didn't care to be spoken to like an idiot. They told me to reach out to the seller. Why would I do that and what would come of that? The seller has their money and they will not get punished in ANY way shape or form? They could have easily ignored me or told me to go play in traffic. Why would I waste my time? Then they wrote back to me again when I asked for a manager and told me in not so many words, THEMS THE BREAKS. I asked them to pull my recorded phone conversation with Garrett and to have a manager/supervisor reach out to me ASAP but I know nothing is going to be done. This company doesn't help you with any problem that you have. They lied to me on the phone to pretty much get me off the phone. Their customer support is horrible and just reads to you from a book. What is the point of giving them a cut from my sales if you can't help me? Why should I pay to use your website instead of Poshmark, Amazon, or eBay? I know that at least 2 of those sites have been around long enough and are more than willing to assist a buyer in distress. Mercari hasn't been around long enough and lacks the compassion of a frustrated customer. As soon as my funds are released and sent to my bank, i'm closing down my store and never doing business with them again. I want to share my experiences with everyone so you can AVOID working with them and paying them for their lack of service.

Tip for consumers:
Don't use this site because this will happen to you. Also, when you review your product, you don't get to see what the people say about YOU until you review them first. It's all a bad system, trust me and the thousands of other people who are writing bad reviews about them.

Products used:
I have to go purchase them from Amazon who is a TRUSTED site and if they were even REMOTELY FRAUD, I know I can trust them to do the right thing by me, the customer.

Service
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Gina Has Earned 4 Votes

Gina V.'s review of Mercari earned 4 Very Helpful votes

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