I paid P1,499.00 for Carousell's very expensive spotlight ad but my ad was not upgraded to spotlight. When I search for the city, my ad appeared at 200+++ ad (This is a factual all honesty claim). It does not even have a spotlight mark at the upper left corner of the picture during ad search. Please don't get fooled by their support as carousell's response in their website (both in chat and troubleshooting) are auto-generated replies (please try to complain to personally experience Carousell's scam). I numerously emailed their support team but they rarely reply, and when they do, they will only send an irrelevant EMAIL TEMPLATE REPLY. They even sent me a screentshot of an email as proof of their reply but the actual email was NEVER SENT (Very factual - I checked and re-checked the subject email a handful of times). After one month and more than 30 follow-ups (again, this is factual), my 1 month spotlight ad has ended and my problem with Carousell from day 1 was never resolve. Carousell is stealing our hard earned payment. CAROUSELL'S VERY EXPENSIVE SPOTLIGHT AD IS A COMPLETE SCAM. CAROUSELL SHOULD BE IN JAIL! PLEASE SAVE YOURSELF FROM THIS AGONY! PLEASE STAY AWAY FROM CAROUSELL!