Clesha B.

I purchased two hotel suites at a Las Vegas hotel for my children, their friends and myself for Mother's Day. I chose the hotel because I received a complimentary suite from my prior stays that I booked directly with the hotel. I had reserved a total of three suites. Upon arrival I was told by guest services that they had not received the reservation from tickets at work and that sometimes when it is done in the same day that they may not have received it yet but once I showed the manager my email showing my proof of purchase, they allowed my family to check in, assuming tickets at work would be sending them the information. The following day I was locked out of the two suites I purchased from tickets at work. When I spoke with management they told me that the information was checked out and the reservation did not exist. I called tickets at work in their presence to be told that they cancelled my order due to the hotel not having any available rooms! I was already in the rooms and the hotel was not at capacity. Then, I was told that tickets at work had no more rooms available with the hotel that they could reserve (based on their contract) and that an email was sent to me after I made my purchase informing me. I did not receive any email saying such and my money was debited from my account. After being embarrassed and locked out of two of my rooms, contacting tickets at work to be told I did not have a reservation and having to purchase everything over again, the manager felt bad for me and did not even charge me for the day before when they allowed me to check in based on the proof of purchase, assuming there was a delay in communication. I had to book for the next three days, again. Use money that I intended to use on other things to cover the charges because tickets at work did not issue a refund and still has not and it has been 3-5 working days. I tried not to let this experience ruin my Mother's Day celebration but it was hard to recover from since it ended up costing me more money, on top of the embarrassment and inconvenience. I could have recovered better if it was myself alone but I had 6 children with me. I was so devastated that after taking care of everything, I just wanted to stay inside and did not enjoy Mother's Day at all. The hotel was more than accommodating and told me they felt bad for me. They encouraged me to book direct through them instead of tickets at work and they would match the price that they are advertising so that I would not have to experience this again. I am so disappointed and will never forget Mother's Day this year or the horrible customer service I received when I called tickets at work about the issue. When I called today, I demanded an email saying my reservation was cancelled and when so that I can show my bank and get my money back because they have not processed my refund. I am so disgusted with this company.

I purchased two pair of shoes over thirty days ago. The tracker says that the order was placed but no further update. I reached out via email and it wasn't until I mentioned refund/cancel my order that I got a response and very quickly within a matter of minutes and I had reached out several times prior to that. The responder brushed me off so I threatened to cancel my order via PayPal and my bank. Now they have said they will cancel but I will only receive $40 back of my total amount paid if I choose to cancel. The customer service or lack there of is laughable. After reading these reviews, I will admit that I feel stupid. These unprofessional rinky dink companies make it hard to trust online purchases. I won't let this one bad apple ruin it for the bunch but if you are considering buying ANYTHING from this company, please reconsider.